Our Terms of Service

This website is operated by Harris Consultancy. Throughout the site, the terms “we”, “us” and “our” refer to Harris Consultancy. Harris Consultancy offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced here in and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. 

SECTION 1 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 2 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 3 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 4 – SERVICES 

Certain services may be available exclusively online through the website.  We reserve the right, but are not obligated, to limit the sales of our Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any services that we offer. All descriptions of services or service pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any service at any time. Any offer for any service made on this site is void where prohibited.

We do not warrant the service, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 5 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

SECTION 6 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 7 – THIRD-PARTY LINKS

Certain content, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 11 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Harris Consultancy and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 12 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no event shall Harris Consultancy, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

SECTION 13 – OWNERSHIP OF INTELLECTUAL PROPERTY, COPYRIGHTS & LOGOS

All rights, title and interest in and to Harris Consultancy Services, including any and all copyrightable materials or any other content thereof which is or may be subject to any intellectual property rights under any applicable law (including any artwork, graphics, images, website templates and widgets, literary work, source and object code, computer code (including html), applications, audio, music, video and other media, designs, animations, interfaces, documentation, derivatives and versions thereof, the “look and feel” of Harris Consultancy Services, methods, products, algorithms, data, interactive features and objects, advertising and acquisition tools and methods, inventions, trade secrets, logos, domains, customized URLs, trademarks, service marks, trade names and other proprietary identifiers, whether or not registered and/or capable of being registered (collectively, “Intellectual Property”), and any derivations thereof, are owned by and/or licensed to Harris Consultancy.

Subject to your full compliance with the Harris Consultancy Terms and timely payment of all applicable Fees, Harris Consultancy hereby grants you, upon subscription and for as long as Harris Consultancy wishes to provide you with our Services, a non-exclusive, non-transferable, non-sublicensable, fully revocable, limited license to use our Services and Licensed Content, for the purpose of generating and displaying your website.

SECTION 14 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 15 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 16 – GOVERNING LAW

These Terms of Use shall be governed by and construed in accordance with the laws of England & Wales.

SECTION 17 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 18 – PAYMENT METHODS

To use our service you must provide one or more Payment Methods. You authorize us to charge any Payment Method associated to your account in case your primary Payment Method is declined or no longer available to us for payment of your subscription fee. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

You can update your Payment Methods by going to the “Account” page. We may also update your Payment Methods using information provided by the payment service providers. Following any update, you authorize us to continue to charge the applicable Payment Method(s).

SECTION 19 – CANCELLATION

You can cancel your subscription at any time, and you will continue to have access to our services through to the end of your billing period. Payments are non-refundable and we do not provide refunds or credits for any partial subscription services not required or used. To cancel, go to the “Account” page and follow the instructions for cancellation. If you cancel your subscription, your account will automatically close at the end of your current billing period and your services will be terminated.

SECTION 20 – SURVIVAL

If any provision or provisions of these Terms of Use shall be held to be invalid, illegal, or unenforceable, the validity, legality and enforceability of the remaining provisions shall remain in full force and effect.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to hello@harris-consultancy.co.uk.

Service Policies

We have a variety of social media & website packages to suit all requirements.

From time to time we change the features of each package to ensure that we can deliver the best experience to you for the most value for money. This may happen without any notice given.

Our Taster social package is designed to offer support and give you a flavour of working with a Social Media agency. It is not designed to “Grow” your business and you should not expect your online Social Media platforms to grow from it. Our “Growth” package is our recommended package and designed to help your business grow.

We may re-post already posted content if we believe this is of value to your audience and your social media strategy. 

You can request Harris Consultancy to add additional Social Media platforms to your package at any time. Charged at £35 per month per additional Social Media platform. Please email hello@harris-consultancy.co.uk to make the request.

Prices for our products & services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We will communicate with our social media clients regularly to request imagery and “check in” to ensure you’re happy with our work. We provide a monthly report so that you can see your social media progress dependant on the package that you have subscribed.

All of our clients are subscribed to our complimentary “Consultant In Your Pocket” service. Rest assured we have 15 years of digital experience and will be working hard behind the scenes to deliver you results.

We meticulously plan your Social Media posts with fine detail, writing weeks in advance to ensure the best quality content. If you do send us content to be posted, we will fit this into the schedule as best we can ensuring your overall strategy is not affected. We analyse when your fans are online to ensure we reach your warm audience.

The number of posts created for your platform will depend on the package that you’ve subscribed. It is important to note that if your package states “four posts a week” we may post two posts on Facebook and two posts on Instagram. Dependant on your audience we will optimise the posting schedule with the view to maximise your reach.

You can cancel your subscription via your online account at anytime and your subscription will remain live until the end of the current subscription term. For website clients if you cancel your subscription you will loose your website information at the end of your subscription term, unless we have received in writing further instruction to export your website content along with acceptance of any software charges and costs associated in our time of doing so. We are not responsible for any ongoing license costs or any other costs associated with the transfer to another party or provider.

None of our Social Media packages include replying to your customers messages. We do recognise this is helpful to you and assist you where possible but do not guarantee a response time.

Your web subscription includes updates to the content of your website (Images and text) up to 1 hour per month. If you would like a redesign at any time, you would be charged the setup cost of  your package subscription and your subscription may increase if you add functionality that is available in our higher web package tiers. 

Our website packages are designed to support our clients business as much as possible, offering excellent value for money and a high quality website. However, there are limitations as to what can be achieved within our budgets, whilst our packages support the majority of our clients requirements there may be rare occasions where supplements may be added. This will always be communicated to you beforehand whereby you will have the opportunity to confirm if you wish to proceed with the additional cost.  Examples of this include a beyond standard “font” for your website or a domain name that surpasses the average cost.

Existing clients may upgrade their package at anytime. New packages commence on your next subscription payment date whereby the setup cost of that package would be charged.

It is a condition of our website service that we will place a small banner at the bottom of your site stating “Powered by Harris Consultancy”

For clients on our bespoke website package, once your website has gone live, there is a period of up to two weeks that we would complete any snagging work that has arisen. After this period you would be charged our hourly rate. 

  • We will create a one page website design.
  • Our definition of design is: “a digital mock up to show the look and function (where applicable) or workings of a website prior to creation”.
  • Our design may include features in the higher tiers of our website packages which can be retained or removed dependant on whether these are included in the subscription that you later choose.
  • This website is not live or publicly available but gives you the opportunity to see what your website could look like, prior to subscribing to our website packages.
  • Your one page website design will be kept on our servers for two weeks post sharing the design with you, for you to make a decision on how you wish to proceed.
  • If you wanted to proceed, you will need to subscribe to a website package whereby a questionnaire will be sent to allow us to create a more bespoke solution for you based on your answers.
  • On sign up, the terms of conditions of our “Free Trial” will expire and you will adhere to our terms and conditions as stated here on our website.
  • Once we have received back the questionnaire we will commence work on starting to build your new website.